Responsible Gaming
at cv991
At cv991, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information and support needed to stay in control.
Gambling Should Always Be Fun
cv991 is Bangladesh's most trusted online betting platform, and with that trust comes a profound responsibility. We are firmly committed to providing a safe, fair and transparent gaming environment for every player who chooses to spend their leisure time with us — whether they are following the Bangladesh Premier League on our cricket markets, spinning the reels on our slots, or enjoying a live casino session.
Responsible gaming is not a compliance checkbox at cv991 — it is embedded in how we design our platform, train our support team, and build relationships with our players. We proactively monitor for patterns that may indicate problem gambling, and we make it as easy as possible for players to access protective tools without judgment or delay.
We also recognise that gambling is not appropriate for everyone. The cv991 platform is strictly intended for adults aged 21 years and older. If you are under 21, please do not attempt to register or use the platform. If you are 21 or older but feel that gambling is negatively affecting your life, we urge you to use the tools described on this page or to speak with our support team immediately.
Responsible gaming means keeping gambling as a recreational activity within limits that you can afford — financially, emotionally and in terms of the time you spend. It means being fully aware of the risks, staying in control of your own decisions, and knowing where to turn when you need help.
One of the most common signs of problem gambling is chasing losses — continuing to bet in an attempt to recover money already lost. If you catch yourself doing this, stop immediately and reach out to our support team. Your wellbeing is more important than any bet.
Tools to Keep You in Control
cv991 provides a comprehensive set of player-protection tools, all accessible through your account or via our 24/7 support team. Every tool is free to use and takes effect immediately upon request.
Set a daily, weekly or monthly cap on how much you can deposit into your cv991 account. Once a limit is in place, the platform will automatically decline any deposit that would exceed it. Deposit limits can be lowered at any time with immediate effect. Increases to existing limits are subject to a 72-hour cooling-off period to prevent impulsive decisions.
Control how long you spend on the platform in a single session. Set a session duration limit — from as little as 30 minutes to several hours — and cv991 will alert you when your time is up and, if desired, log you out automatically. Regular reminders about elapsed session time are also displayed during active play to help you stay aware of the time you are spending.
If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 48 hours, 7 days or 30 days. During a time-out, your account is suspended and you will not be able to log in, place bets, or access any games. At the end of the time-out period, your account is automatically reactivated — unless you choose to extend or convert it to a self-exclusion.
Self-exclusion is a longer-term measure for players who feel that gambling has become, or is at risk of becoming, a serious problem. You can request self-exclusion for a minimum of six months and up to a permanent lifetime ban. During self-exclusion, all access to your cv991 account is blocked, all pending bonus offers are cancelled, and you will be removed from all marketing communications. Self-exclusion cannot be reversed during the chosen period — this is intentional, to protect you.
In addition to deposit limits, cv991 allows you to set a maximum loss threshold for any given day, week or month. Once your net losses reach the limit you have set, further betting will be suspended for the remainder of that period. Loss limits give you an additional layer of control beyond managing your deposits, helping you to stay within a budget that you have consciously chosen in advance.
Reality check notifications are periodic on-screen pop-ups that remind you how long you have been playing and how much you have wagered in the current session. You can configure the frequency of these reminders — every 15 minutes, 30 minutes or 60 minutes. When a reality check appears, you can choose to continue playing or end your session immediately. This feature is particularly helpful for maintaining perspective during extended casino sessions.
How to Activate a Protection Tool
All responsible gaming tools are available directly within your cv991 account settings, or can be requested instantly through our support team — whichever you find easier.
Contact Support Directly
If you prefer to speak with a member of our team rather than navigating account settings, our 24/7 support staff can activate any protection tool for you immediately — no questions asked, no judgment.
Available 24/7
Avg. 2–5 minutes
Log In to Your cv991 Account
Navigate to cv991.io and log in using your registered username and password. Ensure you are on a secure, private connection — especially if you are accessing the platform from a mobile device in Dhaka, Chittagong, Sylhet or elsewhere in Bangladesh.
Open Your Account Settings
Once logged in, navigate to the "Responsible Gaming" section within your account settings panel. All available protection tools — deposit limits, loss limits, time-outs, session timers, reality checks and self-exclusion — are listed here in one place.
Select and Configure Your Chosen Tool
Choose the tool that best fits your needs. For limits, enter the amount or duration you wish to set. For time-outs and self-exclusion, select the period you require. All changes are clearly summarised before you confirm them.
Confirm — Changes Take Effect Immediately
Once confirmed, all protective restrictions take effect in real time. You will receive a confirmation notification to your registered email address. Reductions to limits and activation of time-outs or self-exclusion are irreversible within the chosen period, by design.
Review Your Limits Periodically
We recommend revisiting your responsible gaming settings regularly — particularly before high-intensity sporting seasons such as the BPL or T20 World Cup, when betting activity tends to increase. Staying proactive is the most effective form of self-protection.
Setting Sensible Deposit Limits
Deposit limits are one of the simplest and most effective tools for maintaining control over your gambling spend. The key is to set a limit before you start a session — not after a losing run, when emotions are elevated.
cv991 supports daily, weekly and monthly deposit limits, all denominated in Bangladeshi Taka (৳). You can set all three simultaneously for layered protection. The examples below illustrate how a player in Dhaka might structure their limits based on a recreational entertainment budget.
Remember: these are illustrative figures only. Your limits should reflect what you can genuinely afford to lose — money set aside purely for entertainment, with no expectation of winning it back.
The figures above are illustrative examples only. Set limits that reflect your own personal financial situation. Never deposit money you cannot afford to lose.
Recognising Problem Gambling
Problem gambling can develop gradually and may be difficult to recognise in yourself. The following signs may indicate that gambling is becoming a problem. If several of these apply to you, we strongly encourage you to reach out to our support team or consider self-exclusion.
Behavioural Warning Signs
- Spending more money or time gambling than you originally intended
- Feeling a compulsion to increase the size of bets to maintain the same level of excitement
- Repeatedly trying and failing to cut back on or stop gambling
- Chasing losses — continuing to gamble in an attempt to recover money you have lost
- Lying to family members, friends or colleagues about how much you gamble
- Neglecting work, studies, family responsibilities or social activities because of gambling
- Borrowing money, selling possessions or using savings earmarked for essentials to fund gambling
Emotional & Psychological Signs
- Feeling restless, irritable or anxious when you are not gambling or when you try to stop
- Using gambling as a way to escape from stress, anxiety, depression or personal problems
- Feeling guilt, shame or remorse after a gambling session, yet returning regardless
- Experiencing mood swings tied to gambling outcomes — very high after a win, very low after a loss
- Thinking about gambling constantly, even when engaged in other activities
- Feeling unable to control, reduce or stop gambling despite recognising that it is causing harm
- Experiencing financial stress, relationship breakdown or deteriorating health linked to gambling activity
If you recognise yourself in these signs: Please stop gambling immediately and contact the cv991 support team via live chat or at . Our team is trained to handle these conversations with sensitivity and confidentiality. We can activate a time-out or self-exclusion for you on the spot. You are not alone, and reaching out is the most important step.
Ask Yourself These Questions
Honest self-reflection is the foundation of responsible gaming. Take a moment to read through the questions below. If you answer "yes" to three or more of them, we recommend taking a break and speaking with our support team about your options.
These questions are not a formal clinical diagnostic tool — they are a starting point for reflection. There is no right or wrong score. The goal is simply to help you check in with yourself about your relationship with gambling at cv991.
All self-assessment responses are private. cv991 does not monitor which questions you are reading or how you might answer them. This is purely for your own benefit.
Have you ever gambled with money that was intended for essential household expenses such as rent, food, utility bills, or school fees?
Have you ever felt the need to bet increasingly larger amounts of money in order to feel the same level of excitement as before?
Have you ever attempted to stop or reduce your gambling but found yourself unable to follow through on that intention?
Do you find that you continue gambling after losing money, with the intention of winning it back in the same session?
Has gambling caused significant tension, arguments, or distance in your relationships with family members, a partner, or close friends?
Do you think about gambling frequently throughout the day — planning your next session, thinking about past results, or calculating what you might win?
Have you ever borrowed money from another person, or sold personal belongings, in order to fund gambling activity?
Three or more "yes" answers? This is a signal worth taking seriously. Contact cv991 support at or via live chat to discuss your options. Setting a time-out or self-exclusion is a positive, empowering step — not an admission of failure.
Strictly 21+ Only
cv991 operates a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or place any bet on the platform. This policy applies to all players across Bangladesh, without exception.
Age verification is performed during the account registration process and is repeated as a condition of processing the first withdrawal from any account. Players may be asked to submit a copy of their National ID card, passport, or another government-issued identity document to confirm their date of birth.
If cv991 suspects that an account is held by a person under the age of 21, that account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned, and all gambling activity will be voided. cv991 takes underage gambling prevention extremely seriously and will report confirmed cases as required by applicable law.
We also encourage parents and guardians to make use of parental control software to prevent minors from accessing gambling websites. Several reputable services are available for this purpose, compatible with common devices used in Bangladesh including Android mobile phones and desktop computers.
No exceptions. All players must be 21 or older to use cv991.
Identity documents verified before any withdrawal is processed.
Underage accounts are suspended immediately upon detection.
We encourage guardians to use parental control tools on shared devices.
You Are Not Alone — Help Is Available
If gambling is affecting your life or the lives of people around you, reaching out for help is the right and courageous thing to do. cv991's support team is available around the clock to assist you in activating any protective measure, and to point you toward further resources.
Our trained support agents are available 24 hours a day, 7 days a week via live chat on the platform. Response time averages 2–5 minutes. Conversations are handled with full confidentiality.
For non-urgent enquiries or if you prefer to communicate in writing, email our responsible gaming team at . We aim to respond to all emails within 24 hours.
If you feel you need a break immediately, contact our support team and we will activate a time-out on your account within minutes. No lengthy forms, no waiting period — your protection comes first.
If you believe you need a longer break from gambling, request self-exclusion via live chat or email. Our team will process your request immediately and confirm by email once your account has been closed.
Reach Our Responsible Gaming Team
Our dedicated responsible gaming support staff are available every day of the year, including Eid, Pohela Boishakh, Victory Day and all public holidays. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar — or anywhere else in Bangladesh — you can reach us at any time.
24 hours a day, 7 days a week
2–5 minutes (BST, UTC+6)
Tips for Healthy, Enjoyable Gambling
Gambling at cv991 can be a genuinely enjoyable leisure activity when approached with the right mindset and habits. Here are our top recommendations for keeping your experience positive.
Decide in advance how much money you are prepared to spend on gambling as entertainment for the week or month — and treat this as a fixed cost, like a cinema ticket or a meal out. Once the budget is used, stop. Never dip into money earmarked for rent, food, bills, or savings in Bangladeshi Taka (৳).
Step away from the screen at regular intervals during any gambling session. Set a timer if necessary. Prolonged, unbroken gambling sessions reduce your ability to make rational decisions and increase the risk of impulsive betting. Even a five-minute break every hour can make a meaningful difference.
The house always has a mathematical edge over time. Gambling should never be viewed as a reliable source of income, a financial investment, or a way to solve money problems. Approach every session at cv991 as entertainment — any winnings are a welcome bonus, not an expectation.
Gambling while stressed, anxious, depressed, tired or under the influence of alcohol significantly increases the risk of poor decision-making. If you have had a difficult day — whether in Dhaka or elsewhere — consider waiting until you feel calm and clear-headed before opening the cv991 platform.
cv991 provides a full transaction and betting history within your account. Review this regularly — at least once a week — so you always have an accurate picture of how much you have deposited, wagered and won or lost. Awareness is one of the most powerful tools for staying in control.
If you are concerned about your gambling habits, talking to a trusted friend, family member, or colleague can help. Simply verbalising your concerns often brings clarity, and the people who care about you can provide perspective and encouragement that helps you make healthier choices.
Enjoy cv991 — Safely and Within Your Limits
Responsible gaming and great entertainment are not mutually exclusive. Explore the full cv991 platform — cricket betting, slots, live casino and more — with the confidence that your protection tools are always just one click away.